Service support

Provide efficient and intelligent integrated solutions

After-Sales Service

Caton&Hera Technology Always prioritize customer satisfaction

24-hour response, 72 hour attendance

During the warranty period, Caton&Hera Technology provides free repair for non human factor failures of the equipment. Within 24 hours of receiving notification of the customer's equipment failure, it will decide whether to send technical personnel to the customer's site according to the situation. If engineering and technical personnel need to be dispatched, they will normally be sent to the customer's site for free service within 72 hours.

Present within 48 hours for major technical issues

After the application system is put into trial operation, if there are major technical issues, Caton&Hera will arrive at the user site within 48 hours to ensure the normal operation of the system.

Regular optimization and independent filing

Establish a dedicated technical support file for each customer, proactively solicit service requests, and regularly track services. After the application system is put into normal operation, in order to ensure the normal and healthy operation of the new system and timely solve practical problems that occur during the system operation, we will regularly visit the customer's site for guidance, to solve further system debugging, optimization, and maintenance work.

Download Center
Contact us
Advisory Message
Please fill out the following form and our sales representative will contact you as soon as possible
Verification code
Pre-sales advice:

(0571) 8616 8581 (7*24h customer service hotline)

Company hotline

+86-571-89987671 (Monday to Friday 8:30-17:30)